The Hotel Industry is thriving on today's reliance on internet. Everyday lot of people around the world search different websites of hotels to find the suitable , economical and that fulfils their requirements. So it is very Important for Hotel Industry to provide on time response to all queries of the website visitors. If your website providing Live Chat Facility in a Professional way, you can convert your website visitors into potential clients.
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Any tips for hotel customer service?
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Re: Any tips for hotel customer service?
Treat Guests Like Friends
Ask the Right Questions
Go the Extra Step
Ask the Right Questions
Go the Extra Step
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Re: Any tips for hotel customer service?
Anthony is on a proper direction... Live chat is a sure way to convince the visitor to book at your hotel...
But there should be few points to be high lighted that includes, Room type, accommodation facilities, car rental facility, rate comperison, star rating, other reviews / feedbacks, Over and above send visitors regular update of your special offers..
But there should be few points to be high lighted that includes, Room type, accommodation facilities, car rental facility, rate comperison, star rating, other reviews / feedbacks, Over and above send visitors regular update of your special offers..
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Re: Any tips for hotel customer service?
One of the most famous cannons of business is to know your customer first. The hotel industry has taken this suggestion & made a science out of it. Limitless reviews & research tells that most visitors are male business customers whose main objectives are a fast check-in, a clean room & a fast check-out.
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Re: Any tips for hotel customer service?
Along with knowing a customer, it is very important to know customers needs and their requirements. Quick yet overwhelming response!
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Re: Any tips for hotel customer service?
If one wants to know what a customer really wants, one has to plunge in deep down to their level and gain knowledge accordingly. Customer services offer this and thus its plays an important role.