Any tips for hotel customer service?

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Anthony123
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Any tips for hotel customer service?

ข้อมูลby Anthony123 » Thu Oct 14, 2010 2:27 pm

The Hotel Industry is thriving on today's reliance on internet. Everyday lot of people around the world search different websites of hotels to find the suitable , economical and that fulfils their requirements. So it is very Important for Hotel Industry to provide on time response to all queries of the website visitors. If your website providing Live Chat Facility in a Professional way, you can convert your website visitors into potential clients.
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lee20
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Re: Any tips for hotel customer service?

ข้อมูลby lee20 » Wed Nov 24, 2010 7:02 am

Treat Guests Like Friends
Ask the Right Questions
Go the Extra Step
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johngoldsmith
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Re: Any tips for hotel customer service?

ข้อมูลby johngoldsmith » Fri May 27, 2011 2:25 pm

Anthony is on a proper direction... Live chat is a sure way to convince the visitor to book at your hotel...
But there should be few points to be high lighted that includes, Room type, accommodation facilities, car rental facility, rate comperison, star rating, other reviews / feedbacks, Over and above send visitors regular update of your special offers.. :D
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smithjerry
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Re: Any tips for hotel customer service?

ข้อมูลby smithjerry » Tue Apr 17, 2012 12:48 pm

One of the most famous cannons of business is to know your customer first.  The hotel industry has taken this suggestion & made a science out of it.  Limitless reviews & research tells that most visitors are male business customers whose main objectives are a fast check-in, a clean room & a fast check-out.

Jenie
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Re: Any tips for hotel customer service?

ข้อมูลby Jenie » Tue May 15, 2012 6:18 pm

Along with knowing a customer, it is very important to know customers needs and their requirements. Quick yet overwhelming response!
I had a great journey with Cheap Car Rental in Toronto!

rofferneil
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Re: Any tips for hotel customer service?

ข้อมูลby rofferneil » Mon Mar 04, 2013 7:00 pm

If one wants to know what a customer really wants, one has to plunge in deep down to their level and gain knowledge accordingly. Customer services offer this and thus its plays an important role.


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