My money and phone was stolen from the safe in the room when we were away. The hotel supervisors were most unhelpful and absolutely no attempt was made to investigate the matter. The tourist police later informed me that this is at least the 6th incident of such a happening in this hotel - all safe's are regularly opened by the hotel staff and they steal regularly. The safe has an electronic lock system + a manual key that overrides the electronic lock - which the hotel supervisors have.
I am not the only visitor who faced this – there are many other people who have been victims to this evil plan. Please see some feedback at: h
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It was a very sad experience from a place I expected least - A "Baan Sukothai" brand name and from the humble people of Phuket, Thailand. My wife, two small kids and I sincerely regret having chosen to stay in Baan Sukothai Hotel.